FAQ
Questions, answered.
Shipping, returns, candle care, and order help—without the digging.
How long does delivery take?
Estimated total delivery time is 15–17 days, depending on the destination.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help before the order is dispatched, but changes cannot be guaranteed.
What should I do if my order arrives damaged?
Contact us with your order number and clear photos of the packaging and item. We will review the issue and help with the next steps.
How should I care for my candle?
Trim the wick before each burn, keep the candle on a stable heat-resistant surface, and never leave it unattended.
How do I request a return?
Review our Return Policy and contact us within 30 days of delivery before sending the item back.
How can I contact customer care?
Use the store contact form. We aim to reply within 1–3 business days.
CUSTOMER CARE
Still need help?
If you have a question about your order or candle care, we’re happy to help.
CONTACT US